- When is a marketing website enough — and when do we need a system?
- A site is enough when visitors mainly need to understand you and contact you. You need a system when leads, orders, status or follow-up still live in spreadsheets and chat after the form. If you are unsure, that decision has its own service page — better to name it before you buy the wrong thing.
- How do you price the work?
- Not a fixed catalogue price. We scope what “done” means for the business, then agree a quote or phased budget. A short discovery call usually comes first so neither side invents a number in the dark.
- How long until a first useful release?
- Often weeks for a focused first slice; larger operational systems take longer and ship in stages. I prefer a first release your team can already work with over a long wait for a perfect product.
- Should we buy a ready-made CRM or ERP instead of custom?
- If a ready product fits your process, buy it — I will say so. Custom makes sense when off-the-shelf tools force awkward workarounds, or when the operation itself is the product. I do not implement Bitrix, 1C or SAP packages as an agency.
- Can you replace Excel and WhatsApp as our operations backbone?
- Yes — when the pain is handoffs, status and ownership drifting across sheets and chats. We start from how the work runs today, then build the smallest system that holds that process together.
- What does “done” mean for the business?
- A release your team can run real work on: the critical path works, roles are clear, and you are not still patching the old spreadsheet for the same job. Polish and extras come after that baseline holds.
- What happens after launch?
- We agree how support and small changes work once the product is live. Launch is not the end of the relationship — but it is also not an open-ended retainer unless we set one.
- When will you decline a project?
- When a template or ready product is enough, when the ask is pure design without a real process behind it, or when I cannot stand behind the outcome. Saying no early is cheaper than a wrong build.